Protecting your privacy is very important to ACE European Group Limited ("ACE"). We value our relationship with you, whether you are an ACE customer, a visitor to this web site (the "Web Site") or a participant in a promotion. We will only use information you provide, which will be collected lawfully and in accordance with Data Protection law.
Please read this policy statement, which explains what we do with the information we collect. This statement explains our current privacy practices. If we make any significant change we will announce it here.
You can visit the Web Site without revealing any information about yourself, including your e-mail address. We may use IP addresses and referring URLs to analyse trends, administer the site, track user’s movements, and gather broad demographic information for aggregated use. IP addresses are not linked to personally identifiable information.
Please read our Data Protection Statement, which explains the purposes for which we will use the personal and sensitive personal data which we hold.
The type of information we collect about you and other people to be insured includes:
We may also ask you additional information when we operate prize draws and other promotions. This information includes:
We will use this information to tell you about relevant products and services, if you have allowed us to do so.
We may provide aggregated information about customers, sales, traffic patterns and services to third parties, but these statistics will not include any personal information that identifies individuals.
Periodically we may conduct on-line surveys to understand customers’ needs and experiences better. You will be given the option of not participating in these surveys.
Occasionally it may be necessary to collect sensitive personal information before providing insurance cover. Such information may relate to:
Where such information relates to someone other than you, you must obtain their explicit consent before disclosing it.
The web sites of other organisations advertising on, or linked to, ACE’s web site are outside our control. ACE is not responsible for the privacy policies and practices of other sites and recommends you check their privacy policies and practices carefully.
The information You provided when using this website or when You took out this Policy, together with other information You provide at any later date, will be used by ACE and its group companies to help it meet Your needs including supplying You with products and services You have requested, initially or at any later date, supplying You with information about additional products and services and improving its products and services, and the operations of the Web Site. ACE may disclose Your information to its service providers and agents for these purposes as well as any agents You have appointed to act on Your behalf. For these purposes ACE may, if necessary, transfer Your information Abroad to countries which do not have the same level of data protection as the United Kingdom. If ACE does make such a transfer, ACE will take reasonable steps to ensure that Your information is protected.
We may use technology to track the visitor patterns on our site, sometimes this may include a "cookie".
"Cookies" are small pieces of data stored on your computer hard drive by your internet browser. If you are browsing, a ‘cookie’ helps to measure the number of visits, average time spent, page views and other web site statistics. A "cookie" by itself will not reveal your email address or identity and cannot be used to obtain data from your hard drive.
We may use "cookie" information to try to improve the manner or way in which our site reflects your personal needs.
You can set your browser to notify you when you receive a "cookie" or to prevent "cookies" from being sent. However, the service we can provide may be reduced if you do not accept "cookies".
Companies which advertise on, or are linked to, Santander Travel Insurance’s web site may use "cookies", but Santander Travel Insurance neither controls nor has access to such cookies.
We will make every reasonable effort to ensure the information we hold about you is accurate and up-to-date. You can find out what information we hold about you by contacting us. We will tell you what information we hold. If you find any errors, please notify us and we will correct them promptly. If you wish to change or modify information provided previously, please use the contact details on our "contact us" page.
Email communication is important between Santander Travel Insurance and its customers/prospective customers. If, you give us permission when purchasing a product from us, we may use your email address to send you information about other services and products that we believe will interest you. If you subsequently want to opt-out from receiving future emails about services and products please use the contact details provided on our contact us page. We do not send random marketing emails to personal email addresses (spam).
Please read our security policy, which outlines the technology and policies we use to safeguard your privacy.
The person responsible for privacy matters is Andy Lucas, our Head of Marketing & Sales Development. If you have any questions or concerns regarding this statement Andy can be contacted by email at Andy.Lucas@acegroup.com or, by ‘phoning 01293 726337 between 09.00 and 17.00 on weekdays.