Emergencies & Claims

If you are abroad and in need of emergency help
- call ACE Assistance on +44 (0) 20 7173 7177

ACE Assistance can help you with medical advice and payment of medical bills abroad, and will arrange for you to be brought home if this is medically necessary.

If you simply wish to make a claim under your policy, please take a look at our guidance on claiming and complete the relevant claim form.


Santander Travel Insurance is underwritten by ACE European Group Limited. Registered office: ACE Building, 100 Leadenhall Street, London, EC3A 3BP. Registered in England Number 1112892. Authorised and regulated by the Financial Services Authority. FSA registration number 202803.

Santander UK plc. Registered Office: 2 Triton Square, Regent’s Place, London NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England. www.santander.co.uk Telephone 0870 607 6000. Calls may be recorded or monitored. Authorised and regulated by the Financial Services Authority except in respect of its consumer credit products for which Santander UK plc is licensed and regulated by the Office of Fair Trading. FSA registration number 106054. Santander and the flame logo are registered trademarks.

You can check the above authorisations with the Financial Services Authority at www.fsa.gov.uk/pages/register or by calling them on 0845 606 1234.

All premiums shown include Insurance Premium Tax at the applicable rate.

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