Contact Us

The information below will help you find the right contact details for your enquiry.

Emergency If you are abroad in need of emergency help
- call ACE Assistance on +44 (0) 20 7173 7177
Claims If you need to make a claim - see our useful guidance and print a claim form.

If you are at all uncertain how to claim, please give us a call on Free phone 0800 519 9925 or if calling from abroad +44 (0)1293 726329
Customer Service
By E-mail   Santander.TravelInsurance@acegroup.com
 
By Phone   (from 09:00 to 17.00 on weekdays)
Freephone 0800 519 9921
or if calling from outside the UK +44 (0)1293 726228
 
By Writing   Customer Service
Santander Travel Insurance
PO BOX 1018
Ashdown House
125 High Street
Crawley
West Sussex
RH10 1DQ
Feedback If you feel we have done something well or that we could do better, we welcome your feedback

If you want to make a formal complaint, we operate a comprehensive Complaints Procedure.

If you are unsure who to call, our Customer Service team will help you direct your enquiry.


Santander Travel Insurance is underwritten by ACE European Group Limited. Registered office: ACE Building, 100 Leadenhall Street, London, EC3A 3BP. Registered in England Number 1112892. Authorised and regulated by the Financial Services Authority. FSA registration number 202803.

Santander UK plc. Registered Office: 2 Triton Square, Regent’s Place, London NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England. www.santander.co.uk Telephone 0870 607 6000. Calls may be recorded or monitored. Authorised and regulated by the Financial Services Authority except in respect of its consumer credit products for which Santander UK plc is licensed and regulated by the Office of Fair Trading. FSA registration number 106054. Santander and the flame logo are registered trademarks.

You can check the above authorisations with the Financial Services Authority at www.fsa.gov.uk/pages/register or by calling them on 0845 606 1234.

All premiums shown include Insurance Premium Tax at the applicable rate.

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