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Travel Insurance
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Contact Us

The information below will help you find the right contact details for your enquiry.

Emergency If you are abroad in need of emergency help
  - call ACE Assistance on +44 (0) 20 7173 7177
Claims If you need to make a claim - see our useful guidance and print a claim form.
  If you are uncertain how to claim, please call us free on 0800 519 9925 or if calling from abroad +44 (0)1293 726329
Customer Service By E-mail Santander.TravelInsurance@acegroup.com
  By Phone from 9am to 5pm Monday to Friday
  Freephone 0800 519 9921
    Or if calling from outside the UK +44 (0)1293 726228
  By Writing  Customer Service
Santander Travel Insurance
PO BOX 1086
Feedback If you feel we have done something well or that we could do better, we welcome your feedback

Make a claim

We have tried to make claiming as simple as possible for you.
The reason you need to make a claim will determine the kind of information we need from you.
It is important you complete the right claim forms in full.
We recommend you talk to us if you need any help or guidance on which form(s) to use or how to complete them.
It is important for you and us that we can assess every claim fairly and swiftly. By completing your form in full and supplying all the original supporting documents, you help to ensure that there are no unnecessary delays.


There are several reasons you may need to claim under your policy; below are the most common ones.

Click on the link(s) to download the relevant claim form(s).

I want to claim for:

If you need to make a claim, please contact us on the numbers below.

We still require your physical signature on the forms and relevant original documents, so you cannot claim electronically just yet.

If you are at all uncertain how to claim, or which form to use, please call us free on 0800 519 9925 or if calling from abroad +44 (0)1293 726329.

Emergency Assistance

In the event of a medical emergency abroad you must contact ACE assistance on +44 (0)20 7173 7177. ACE Assistance can help you with medical advice, payment of medical bills abroad and can arrange for you to be brought home if this is medically necessary.

ACE Assistance will guarantee the fees of the hospital and attending doctor(s), so generally, you don’t pay for your costs and then claim them back from us. In cases where the expenses are small, you may opt to pay, or be asked to pay, and claim the money back. Please talk to our emergency assistance service, unless the case is very minor, and they will decide what to do.

If you simply wish to make a claim under your policy, you can see our guidance on claiming and print the relevant claim form.

Medical Treatment in Europe

Before you travel to Europe, you should obtain a European Health Insurance Card (EHIC). The EHIC replaces the E111 form. If you require medical treatment in Europe and use an EHIC, we will waive any policy excess that would apply to your medical expenses cover.

An EHIC entitles you to reduced-cost, or free, medical treatment that becomes necessary while you’re in a European Economic Area (EEA) country or in Switzerland.

The EEA consists of the European Union (EU) countries plus Iceland, Liechtenstein and Norway. Switzerland applies the EHIC arrangements through an agreement with the EU.

For more information or to apply for your free EHIC visit the Department of Health website.

Medical Treatment in Australia

If you require medical treatment in Australia, you must register for treatment with Medicare. If you do not, we may reject your claim or reduce the amount we pay to you.

Medicare is Australia’s equivalent of the National Health Service. Australia operates a reciprocal health agreement with the UK where you must enrol in Medicare to get free public hospital treatment.

For more information visit the Department of Health website.

Any questions?

For help completing your online quote please call:

0800 519 9921

Lines open
9am - 5pm Monday to Friday

Provided by

Santander Travel Insurance is sold, serviced and underwritten by ACE European Group Ltd, a leading global insurer protecting over
7 million people in the UK.*

*Information correct as of 04.07.2013