Introduction

We have tried to make claiming as simple as possible for you.

The reason you need to make a claim will determine the kind of information we need from you.

It is important you complete the right claims form in full.

We recommend you talk to us if you need any help or guidance on which form(s) to use or how to complete them.

It is important for you and us that we can assess every claim fairly and swiftly. By completing your form in full and supplying all the original supporting documents, you help to ensure that there are no unnecessary delays.


Santander Travel Insurance is underwritten by ACE European Group Limited. Registered office: ACE Building, 100 Leadenhall Street, London, EC3A 3BP. Registered in England Number 1112892. Authorised and regulated by the Financial Services Authority. FSA registration number 202803.

Santander UK plc. Registered Office: 2 Triton Square, Regent’s Place, London NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England. www.santander.co.uk Telephone 0870 607 6000. Calls may be recorded or monitored. Authorised and regulated by the Financial Services Authority except in respect of its consumer credit products for which Santander UK plc is licensed and regulated by the Office of Fair Trading. FSA registration number 106054. Santander and the flame logo are registered trademarks.

You can check the above authorisations with the Financial Services Authority at www.fsa.gov.uk/pages/register or by calling them on 0845 606 1234.